ku977 Privacy Policy — How We Protect Your Data

1Introduction

This Privacy Policy ("Policy") describes how ku977 ("the Platform", "we", "us", "our") collects, uses, stores and protects the personal data of individuals ("you", "Player", "User") who access or use the ku977 platform at ku977.club. This Policy applies to all users of the platform, including registered players, visitors who browse without registering, and any individual who contacts ku977 support.

By creating an account, placing a bet or continuing to browse the ku977 platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, please discontinue use of the platform immediately and contact support to close your account if applicable.

2Personal Data We Collect

ku977 collects personal data in several ways: directly from you when you register or use the platform, automatically through your device and browser when you visit, and from trusted third-party verification providers when required by our identity verification procedures. The categories of personal data we may collect are set out in the table below.

3How We Use Your Personal Data

ku977 uses personal data only for the purposes set out in this Policy. We do not use your data in ways that are incompatible with the purpose for which it was originally collected without your consent. The primary purposes for which we use personal data include:

• Account registration, verification and management: to create, maintain and verify your player account, including KYC checks required before processing withdrawals and applying for bonuses.
• Processing transactions: to facilitate deposits, withdrawals and refunds via bKash, Nagad, Rocket, Upay and card payment methods, and to maintain accurate financial records.
• Fraud prevention and security: to detect, investigate and prevent fraudulent transactions, money laundering, bonus abuse, and other prohibited conduct as defined in the Terms and Conditions.
• Customer support: to respond to queries, complaints, and requests submitted through the ku977 support channel, and to maintain a record of communications for quality assurance.
• Responsible gaming: to monitor player activity for signs of problem gambling and to proactively offer or apply responsible gaming tools such as deposit limits, time-outs and self-exclusion where necessary.
• Platform improvement and analytics: to analyse usage patterns, troubleshoot technical issues, and improve the overall performance and user experience of the ku977 platform. Analytical data is processed in aggregated, anonymised form wherever possible.

4Legal Basis for Processing

ku977 processes personal data only where a lawful basis exists. The applicable legal bases are:

• Contractual necessity: processing required to perform our contract with you — including account management, payment processing, and customer support.
• Legal obligation: processing necessary to comply with applicable law, including anti-money laundering (AML) obligations, age verification requirements, and cooperation with competent regulatory or law-enforcement authorities.
• Legitimate interests: processing carried out in pursuit of our legitimate business interests — including fraud prevention, platform security, and analytics — provided such interests are not overridden by your fundamental rights.
• Consent: for optional communications such as promotional emails and newsletters, where we rely on your explicit, freely given consent. You may withdraw consent at any time by contacting support.

5Sharing Your Personal Data

ku977 does not sell, rent or trade personal data. We may share personal data with the following categories of third parties, strictly on a need-to-know basis and only to the extent necessary for the specified purpose:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa and Mastercard acquire the minimum financial data necessary to process your deposit or withdrawal instruction. These processors are bound by their own privacy and security obligations.
• Identity verification providers: regulated third-party KYC and AML service providers receive identity and document data solely for the purpose of verifying that you meet our age and identity requirements.
• Fraud prevention services: specialist fraud detection partners receive technical and transactional data (such as IP address, device fingerprint, and betting patterns) for the purpose of identifying and blocking fraudulent or suspicious activity.
• Competent authorities: where required by applicable law, regulation or a valid court order, ku977 may disclose personal data to regulatory bodies, law enforcement agencies, or other government authorities in Bangladesh or elsewhere.

6Cookies and Tracking Technologies

ku977 uses cookies and similar tracking technologies to operate the platform, remember your session preferences, and analyse site performance. We use three categories of cookies:

• Essential cookies: required for the platform to function correctly. These include session authentication tokens and security cookies. They cannot be disabled without impairing platform functionality.
• Analytical cookies: used to collect anonymous, aggregated data about how players navigate the platform — such as pages viewed, session duration and click patterns. This data is used solely to improve site performance and user experience.
• Preference cookies: used to remember your display preferences, such as language settings or last-visited section, to improve your experience on return visits.

You can control or delete cookies through your browser settings at any time. Please note that disabling analytical or preference cookies will not affect your ability to register, deposit, play or withdraw — only essential cookies are needed for core platform functions.

7Data Retention

ku977 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following general retention periods apply: identity and financial data linked to a registered account is retained for a minimum of 5 years from the date of account closure, in accordance with standard anti-money laundering record-keeping obligations; technical and analytical data is retained in anonymised form for up to 24 months; support communications are retained for up to 3 years.

Where you request deletion of your personal data, ku977 will delete or anonymise all data that we are not legally required to retain. Data that must be retained for legal compliance reasons will be securely isolated and will not be used for any operational purpose during the mandatory retention period.

8Data Security

ku977 implements industry-standard technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. Measures in place include: SSL/TLS encryption for all data in transit between your browser and our servers; encrypted storage of sensitive data fields including payment references and identity document data; role-based access controls limiting internal access to personal data on a strict need-to-know basis; regular security assessments and penetration testing of the platform infrastructure.

9Your Data Protection Rights

Subject to applicable law, you have the following rights in relation to the personal data ku977 holds about you. To exercise any of these rights, contact our support team at [email protected]. ku977 will respond to all verified data rights requests within 30 days.

• Right of access: you have the right to request a copy of all personal data ku977 holds about you, along with information on how it is being used and with whom it has been shared.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected without undue delay.
• Right to erasure: you have the right to request that ku977 delete your personal data where it is no longer necessary for the purpose it was collected, where you have withdrawn consent, or where processing is unlawful. This right is subject to our legal retention obligations.
• Right to restrict processing: you may ask ku977 to restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or where you have objected to processing based on legitimate interests.
• Right to object: where ku977 processes your data on the basis of legitimate interests, you have the right to object to that processing. ku977 will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.

To submit a data rights request, email [email protected] with the subject line "Data Rights Request" and include your registered account username and a description of the right you wish to exercise. We will verify your identity before processing the request and respond within 30 days.

10Children and Underage Players

The ku977 platform is strictly for adults aged 21 and above. ku977 does not knowingly collect personal data from any individual under the age of 21. If we become aware that personal data has been collected from a person under 21, we will delete that data immediately and close the associated account without delay. If you believe that a person under 21 has registered at ku977, please notify us immediately at [email protected] so that we can take the appropriate action.

11Third-Party Links

The ku977 platform does not contain links to external third-party websites. If you navigate away from ku977.club to any external site, ku977 has no control over the privacy practices or content of that site and accepts no responsibility for any personal data you provide to third-party platforms. We encourage you to read the privacy policy of any external site you visit.

12Changes to This Privacy Policy

ku977 reserves the right to update or amend this Privacy Policy at any time. Where changes are material, we will endeavour to notify registered players by posting a notice on the platform or by emailing the address registered on the account at least 7 days before the changes take effect. The date at the top of this Policy reflects when it was last updated. Your continued use of the ku977 platform after the effective date of any changes constitutes acceptance of the revised Policy.

13Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or to the personal data ku977 holds about you, please contact our support team. We are available 24 hours a day, 7 days a week and aim to respond to all privacy-related enquiries within 2 hours during peak Bangladesh Standard Time (BST, UTC+6) hours.